Hello. The sprint cellular service could not be connected to after the ios 13 update. I used the customer service chat and the problem could not be resolved by the service rep. We tried everything and still "searching" and "no service" continued to happen. I was able to connect to wifi, but couldn't connect to the sprint service.
Here is what I ended up doing to resolve the issue.
- Back up my iphone to the icloud.
- erase and delete and reset the iphone.
- set up the iphone like it was new and did not restore the back up. (I figured if I couldn't get a connection to the sprint network, the iphone would be sent in for service and I didn't want my data on the phone.)
- the sprint network showed up on the phone after the set up process and the cellular data info and network was now showing up in my settings.
- I restored my back up via itunes
So that's the quick how to version above.
I've spent hours on this and when I get some sleep, I will return and post screen shots and more detailed info. The story I'm telling myself is that if your sprint cellular failed after the ios 13 update, the above info should save you hours of time and frustration.
Something in the ios update had a conflict with the settings that were in the phone and the thing a ma jig that connects the phone to the cellular service stopped working. I thought maybe it was a hardware issue, and now that it works, it was an update issue.
Have a good day.